Refund Policy

Last updated: July 4, 2026

*This policy applies to purchases of trelic trading app licenses or subscriptions made directly from trelic It does not apply to costs charged by third parties.*

1. 14-Day Refund Window

If you purchased a license or subscription for the Software, you may request a full refund within 14 days of the initial purchase, for any reason. Email bef851@gmail.com from the address used at purchase with your order details.

2. Subscriptions

Cancelling a subscription stops future billing; your access continues through the end of the paid period. Except for the 14-day window above, partial periods are not refunded.

3. What Is Not Refundable

Trading losses. Refunds cover software fees only. Losses (or gains) in your brokerage account belong to you — see the Risk Disclosure Statement.

Third-party costs. Anthropic API usage, brokerage fees, market-data fees, and similar third-party charges are billed by those providers and are not refundable by us.

Purchases through app stores or resellers, which follow that platform's refund policy.

4. Abuse

We may decline refunds where we reasonably believe the policy is being abused (for example, repeated purchase-refund cycles).

5. Processing

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your payment provider.

6. Contact

Refund requests and questions: bef851@gmail.com